Answers for renting without chaos.

Tensu is a rental management platform for tenants and independent landlords. It brings properties, leases, rent records, maintenance, documents, inspections, communication and Rental Passports into one organised workspace. It is designed for people who need a clear shared record without the complexity of enterprise property software.

Yes. One account can support both roles. Your access to a property, lease or document still depends on your relationship to that record, so using both roles does not expose one workspace to another.

A landlord can create a property and invite the relevant tenant. Invitations should be sent only to people who are entitled to access that tenancy. Once accepted, both sides can work from the same lease context while keeping unrelated records private.

Use the recovery options offered on the sign-in screen. If you cannot recover access, contact support@tensu.app from the email address associated with the account. Tensu may ask for additional information to verify that the request is legitimate before changing account access.

You may request account deletion through the available account controls or by contacting privacy@tensu.app. Deletion removes or disassociates personal account data where possible. Some information may need to remain for legal, accounting, security or dispute-resolution purposes, and shared tenancy records may also belong to another participant. The Privacy Policy explains this in more detail.

No. Tensu can record rent amounts, due dates, evidence and confirmation status, but it does not move rent, deposits or utility funds between users. Always verify the actual transfer with the bank or payment service used for the transaction.

A tenant can add payment details and supporting evidence for the relevant rental period. The landlord can then confirm the record or raise a dispute. A confirmation records what the parties acknowledged inside Tensu; it is not a bank receipt and does not replace independent proof that funds were received.

Keep the discussion attached to the relevant record and add supporting documents where appropriate. Do not create duplicate records to hide a disagreement. Tensu helps organise the evidence, but it does not decide legal disputes or determine who is right.

Free and paid plan features are listed on the Pricing page and at checkout. Paid plans may add storage, export, reporting or multi-property capacity. The checkout screen is the controlling source for the price, billing interval, taxes and renewal terms for a purchase.

Paid subscriptions renew automatically for the interval shown at checkout until cancelled. Cancel through the app store or billing provider where you purchased the plan. Cancellation stops the next renewal; it normally does not end access immediately or refund the current billing period. See the Billing Policy for details.

The billing provider may retry the payment or ask you to update your payment method. Access to paid features may be limited after any grace period shown by that provider. Your core records are not treated as payment collateral, but plan limits may affect new uploads or premium actions.

A Rental Passport is a private, shareable summary of selected rental records and verification signals associated with an account. It is intended to make relevant history easier to review. It is not a credit score, background check, legal reference or guarantee of a person’s suitability.

The account holder decides whether to create a share link and who receives it. Review the visible summary before sharing, set an appropriate expiry, and revoke the link when it is no longer needed. A recipient may still retain information they already viewed or copied.

Tensu is built around records rather than public reviews or a single reputation score. Users remain responsible for their own decisions and for any checks required by housing, consumer, anti-discrimination or other applicable laws.

Tensu is designed for tenancy-related files such as leases, notices, receipts, invoices, utility bills, inspection media and maintenance evidence. Upload only information you are entitled to store and share. Avoid adding unrelated sensitive information when it is not needed for the tenancy.

Visibility depends on the document settings and the user’s relationship to the relevant property or lease. A private document should not be visible merely because another person shares the same property. Always check the selected audience before uploading or sharing a sensitive file.

Yes. Available PDF, Excel and CSV exports depend on your role, plan and report. They may include payment history, maintenance logs, property reports, renter information, timelines or Rental Passport summaries. An export is a snapshot taken at a point in time; later changes in Tensu will not update a file that has already been downloaded.

Describe the issue, choose the relevant property, add useful evidence and state whether the situation appears urgent. Tensu organises the request and updates, but it is not an emergency service. For immediate risks to people or property, contact the appropriate emergency service, utility or responsible property contact directly.

A useful inspection records the date, participants, room-by-room condition, meter readings, notes and clear media. Both sides should review the record promptly and add corrections while the condition is still easy to verify. Local law or the lease may impose additional requirements.

Tensu uses access controls and security measures intended to limit data to authorised users and service providers. No online service can guarantee absolute security. Use a strong, unique password, protect your email account and device, and report suspected unauthorized access to support@tensu.app.

No. Tensu provides software for organising rental information. It does not interpret your lease, resolve disputes, provide emergency maintenance, determine legal compliance or advise you on a specific transaction. Seek qualified local advice when a decision depends on law, tax, safety or professional judgment.

For product help, email support@tensu.app. For privacy requests, email privacy@tensu.app. For legal notices or questions about the Terms, email legal@tensu.app. Include enough context to identify the relevant account or issue, but do not send passwords or unnecessary identity documents by email.